How to Prevent Calls from Going to Voicemail After Decline in WXCC
This video tutorial by Salah Hin from WebEx Contact Center explains configuring user settings to redirect declined calls to the next available agent instead of voicemail.
MAIN POINTS FROM TRANSCRIPT
- Demonstrates configuring user settings to redirect declined calls to the next agent.
- Explains the default behavior of calls going to voicemail when declined.
- Describes disabling the "send calls to voicemail during a busy line" option.
- Mentions the option to let calls ring until the Rolla timer expires.
TAKEAWAYS
- Configure user settings to prevent calls from going to voicemail when declined.
- Access user configuration through the Control Hub's calling tab.
- Uncheck the voicemail option to redirect calls to the next agent.
- Adjust the Rolla timer to control call redirection timing.