Clear WebView2 Cache for Windows
This guide explains how to clear the WebView2 cache for WebEx on Windows to resolve SSO issues, when advised by Cisco Tac.
MAIN POINTS FROM TRANSCRIPT
- Clear the WebView2 cache only when recommended by Cisco Tac for troubleshooting.
- Navigate to the specified folders in File Explorer to delete WebView2 and WebView2 Off.
- Restart the WebEx application to prompt for username and SSO sign-in.
TAKEAWAYS
- Clearing cache can resolve specific WebEx SSO issues on Windows 10 or 11.
- Proper folder navigation and deletion are crucial for cache clearing.
- Restarting WebEx is necessary to complete the cache clearing process.