How To Configure A Threshold Rule For The “Available Agents” Metric
This guide explains how to configure a threshold rule for available agents in WebEx Contact Center to trigger alerts.
MAIN POINTS FROM TRANSCRIPT
- Access the WebEx Contact Center through the Control Hub and navigate to provisioning.
- Configure a threshold rule by setting conditions for available agents and alert triggers.
- Set up email notifications for alerts in HTML or text format for specific recipients.
TAKEAWAYS
- Threshold rules help monitor agent availability and trigger alerts when conditions are met.
- Customizable settings include entity type, trigger values, and notification formats.
- Proper configuration ensures timely alerts to designated email recipients.