Cisco on Cisco: How Cisco IT Unified Observability to Minimize Downtime and Accelerate Innovation
Cisco IT enhances digital resilience and innovation by utilizing ThousandEyes and Splunk for comprehensive observability, reducing incident volume and improving predictive capabilities through AI-driven operations.
MAIN POINTS FROM TRANSCRIPT
- Cisco IT uses end-to-end observability for digital resilience and innovation.
- ThousandEyes and Splunk provide actionable insights and comprehensive visibility.
- AI automation and predictive capabilities accelerate detection and resolution.
- Major incident volume reduced by 25% and detection/resolution time by 45%.
TAKEAWAYS
- Centralized data from various sources enhances IT operations and user experience.
- Eliminating blind spots allows for better problem prediction and prevention.
- Automation handles 99% of millions of daily alerts.
- Focus shifted from recovery to proactive incident prediction and prevention.